Refund policy

7-Day Money-Back Guarantee

Try Televo with confidence. If it isn't right for you, ask for a refund within 7 days of your purchase and we'll take care of it.

7 daysto change your mind

100%of the payment refunded

4–5 daysback on your card

How it works

Every new subscription is covered by our 7-day money-back guarantee. If the service doesn't work for you, request a full refund within 7 days of the payment date — three simple steps.

Open the support portal

Go to support.televo.uk and start a chat with our team.

Send your details

The email you ordered with, and a short reason for the refund.

Get your money back

We confirm and return the payment to your original payment method.

Good to know

Refunds go back to the card or payment method you paid with.
Once approved, the money usually shows within 4–5 business days, depending on your bank.
Give our team a chance to fix the issue first — most problems are solved in minutes.
Requests after the 7-day window, and renewals of an existing subscription, are reviewed case by case.

Want a refund?

Send us your request through the support portal and our team will handle it, 7 days a week.

Request a refund

support.televo.uk